New rules on digital content and sales of goods came into force earlier this year. „From now on it will be easier for consumers and economic operators to buy and sell digital content, services and „smart goods” from and across the EU”, it is mentioned in a communiqué by the Community Executive.
„2022 starts on a very positive note for EU consumers and businesses. In case of problems or flaws related to digital content, digital services or smart products, EU consumers will now have the same rights as for any other goods, regardless of where in the EU they bought the goods and services. Our harmonised rules strengthen consumer rights and, moreover, encourage companies to sell their goods and services across the EU, providing legal certainty, which will help consumers in millions of daily transactions”, said Didier Reynders, the European Commissioner for Justice.
With the new rules on digital contracts, consumers will be protected when digital content (downloaded music or software) and digital services are defective. They will be legally entitled to a solution, for example, a price reduction or termination of the contract and reimbursement of the amount paid.